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In the relentlessly competitive game of mid-range hotels, every operator claims to offer plush rooms, warm welcomes, and "experiences to remember." Apex Hotels is no exception. Founded in 1996 (not 1966, despite some persistent misstatements), the privately owned UK brand positions itself as the personable alternative to faceless chains -…In the relentlessly competitive game of mid-range hotels, every operator claims to offer plush rooms, warm welcomes, and "experiences to…
Ends: 1+ month
Terms & conditions, exclusions may apply.
Ends: 1+ month
Terms & conditions, exclusions may apply.
Ends: 1+ month
Terms & conditions, exclusions may apply.
Ends: 1+ month
Terms & conditions, exclusions may apply.
Terms & conditions, exclusions may apply.
Terms & conditions, exclusions may apply.
Terms & conditions, exclusions may apply.
Terms & conditions, exclusions may apply.
Terms & conditions, exclusions may apply.
Terms & conditions, exclusions may apply.
Terms & conditions, exclusions may apply.
Terms & conditions, exclusions may apply.
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In the relentlessly competitive game of mid-range hotels, every operator claims to offer plush rooms, warm welcomes, and "experiences to remember." Apex Hotels is no exception. Founded in 1996 (not 1966, despite some persistent misstatements), the privately owned UK brand positions itself as the personable alternative to faceless chains - ten city-centre properties across Scotland and England, always four stars, always with a spa or gym somewhere in the mix. Whether that’s enough to distinguish itself in a saturated hospitality market depends on what you expect when you check in - and what you’re willing to forgive.
Celebrating mediocrity isn’t new in the hotel industry, but Apex dresses it up as charming individualism - "modern luxury," "quirky charm," and other PR staples abound. The question is whether this small family-run outfit is really punching above its weight, or simply coasting on soft service language, city-centre convenience, and the corporate event crowd.
Apex Hotels operates in ten urban destinations: London, Edinburgh, Bath, Dundee, Glasgow, and a smattering of other UK hotspots where reliable footfall meets a steady stream of business travellers. Its flagship property in Edinburgh, the Apex Waterloo Place Hotel, occupies a refurbished Georgian building - a nicely polished example of repurposed historic architecture, if also a reminder that charm often comes with low water pressure and an indifferent internet signal.
Rates fall in the predictable £100-£200 range per night, depending on city and season. What you get for that is large enough rooms (by UK standards), a copper bathtub or two if you’re lucky, and a strong chance that the minibar is empty. The event facilities are serviceable but unremarkable. Think: flipcharts, filtered coffee, and seating just uncomfortable enough to keep a meeting short.
Still, there's value in predictability - and to Apex’s credit, guests often cite consistent service, decent food, and beds you can sleep in without needing physio the next day. "The brand’s real strength is its mid-market stability," says Colin Grant, a Glasgow-based hospitality consultant. "It’s not trying to be trendy, it’s trying to be reliable. That’s not exciting, but it works."
Apex trades heavily on its "family-run" origins and "guest-first" ethos, which is fine as long as you don’t examine it too closely. The language of hospitality has become so saturated with promises of bespoke service and heartfelt smiles that it’s hard to see where Apex ends and, say, a Holiday Inn Express with a scented candle begins.
That said, the staff generally receive good marks. There are reports of people remembering names, sorting out taxis, and being slightly more human than their budget contemporaries. None of this is revolutionary - it's just what you should expect from a £150 room - but in a market that often fails on the basics, meeting expectations can read as exceeding them.
One thing you won’t find at Apex Hotels is much interest in following lifestyle fads. There are no in-room yoga mats. No "curated local art" hangs above your bed. You won’t be checking in via an app that sends you passive-aggressive room keys. Instead, check-in desks still exist. A person hands you a card. You use a lift. You sleep.
The flip side is that Apex isn’t particularly pushing the envelope on sustainability, digital innovation, or accessibility either. There are spas and gyms at many locations, but no attempt at brand reinvention or urban regeneration. The bathrobes are fluffy; the tech is average. The amenities tend to follow rather than lead.
"You get large rooms, a quiet night, and a decent breakfast," says hospitality sector analyst Elizabeth Muir. "And for some people, that’s the dream. But if Apex wants a future beyond the second-tier corporate market, it needs to figure out where the brand actually wants to go next."
There’s also a routine invocation of "heritage" in Apex’s marketing - particularly in Edinburgh, where the Apex Waterloo Place Hotel operates out of a Georgian building originally designed by Archibald Elliot. The fact it’s a Category A listed property makes for good broadsheet copy, but not much comfort if you’re hoping for expansive views and intuitive room layouts.
The renovation, to Apex’s credit, has been tastefully handled, preserving architectural details where possible. But let’s be clear: installing espresso machines in 19th-century drawing rooms is not the same as crafting a destination. It’s adaptive reuse, not architectural innovation.
Still, it makes for striking photos in online listings, which may be the point. "So many hotels use history to compensate for shortfalls in service," says Muir. "Apex at least tries to make the old and new work together - but it’s a story they tell themselves more than the customer."
Apex Hotels isn’t trying to change the world, and that’s part of its appeal. For travellers exhausted by themed hotels, algorithm-driven check-ins, or brunch menus weaponised with adjectives, a night at an Apex feels refreshingly simple. Rooms are sizeable. Service is polite. Spas exist, if you need them. You can find something respectable to eat without trying too hard.
But it’s also a brand at a crossroads. Ten hotels is a respectable number, but not exactly a juggernaut. Companies in this bracket tend to either scale up - or disappear under the weight of overhead, inflation, and brand fatigue. Apex needs to decide what it wants to be: a well-behaved city sampler for the risk-averse traveller, or something bold enough to matter in the next decade of hospitality.
For now, it’s fine. A little forgettable, a little familiar - like all mid-market things. Which, depending on how much personality you want from a hotel, might be exactly what you’re looking for.
Or exactly what you’re trying to escape.
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⭐ Rating: 4.1 / 5 (33 votes)