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Charlotte McConnell

McConnell Law

Location London

4.9

From 120 reviews

About Charlotte

  • Advises a variety of clients from multinational brand owners to small local businesses on general commercial matters, intellectual property issues and advertising and marketing questions.
  • Trained at a City law firm, Beachcrofts, then moved to specialist IP firm Bristows, and honed her legal skills working in-house at Diageo, Sony Computer Entertainment and Unilever.
  • Highly rated by clients for being knowledgeable, responsive and communicative.
  • Years of experience: 19

Years of experience

20

About their firm

I set up my business in 2007. I carry out contract and commercial work for a wide variety of clients from small start-ups to PLCs in a wide variety of industries including fashion, music, food and drink, computer games, advertising, business consultancy, event management and health. Particular expertise on the issues arising from content licensing, including for owners of vehicle valuation data, political data, fashion prediction data, health industry data. Notable clients include Ascential Group (formerly Emap) and Diageo plc. Contract work includes online terms and conditions (subscriptions, sales, terms of use), privacy policies, client/agency agreements, sponsorship agreements, franchise agreements, publishing licences, venue hire agreements, standard terms of business of purchase/supply, distribution and agency agreements, consultancy agreements, NDA software development, licensing, hosting and maintenance agreements. Advice also provided in relation to IP rights protection, IP licensing, data protection and compliance, advertising and marketing clearance.

Reviews

from 120 reviews
4.9 out of 5 stars
  • Responsiveness
  • Quality of service
  • Value for money

Customer Reviews

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by Nicolas on 24 Oct, 2018

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by Stuart on 15 Oct, 2018

Charlotte did an excellent job at revising our app's Terms/Conditions and Privacy Policy. She listened well to my needs, offered some excellent suggestions, and appreciated that legal documents need to be written so that consumers and not just lawyers can understand them. She was quick and was a pleasure to do business with. I look forward to working with her again.

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by Helena on 12 Oct, 2018
  • Hired Charlotte for: service agreement
  • Verified client Verified Lexoo client

Charlotte was a pleasure to work with. She completely understood our business and our needs and did a great job in ensuring these were met. I'd highly recommend her!

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by Simon on 3 Oct, 2018

Charlotte was brilliant from start to finish. The process prior to hiring Charlotte had been very stressful for me and my family, but Charlotte was absolutely the tonic I needed. Would recommend highly. A+++++

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by Saman on 2 Oct, 2018

Charlotte was great helping us with our T&C's. She reviewed our business and wrote our policy. The price she offered for her service was very competitive

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by Elizabeth on 1 Oct, 2018

Great experience! Charlotte provided a quick professional service, would highly recommend.

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by Clinton on 27 Sep, 2018
  • Hired Charlotte for: franchising
  • Verified client Verified Lexoo client

Great service, excellent communication. Working with Charlotte was a pleasure. Thanks

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by Hugh on 25 Sep, 2018

Great service from start to finish. Easy to work with and helpful to complete our project. Thanks alot.

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by Alistair on 17 Sep, 2018
  • Verified client Verified Lexoo client

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by Chris on 14 Sep, 2018

Charlotte was brilliant. Incredibly knowledgeable, helpful, and with great communication throughout. After a brief discussion she prepared fully comprehensive terms of use and privacy policy documents for my app. She had an in depth knowledge of how I needed to cover myself from a legal point of view in respect of my app, and from our first conversation I knew I had made the correct appointment. Would highly recommend.

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by Chris on 6 Sep, 2018

Charlotte was great and delivered way beyond expectation After listening carefully to our brief and taking on board a raft of history; she drafted a great set of terms and then worked patiently with us whilst we kicked them around. Charlotte also worked with us to resolve and integrate a privacy policy at a time when that was very much on peoples minds. I have no hesitation in recommending Charlotte

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by Diana on 3 Sep, 2018

Charlotte was very helpful and did her best to understand and respond to our needs. She quickly made necessary adjustments accordingly. We would recommend and use her again.

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by Nguru on 21 Aug, 2018

Produced a well written and easy to understand terms of use and privacy policy for my app.

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by Gavin on 10 Aug, 2018

Charlotte was excellent. Timely, professional, knowledgeable and friendly. I would definitely use her again as my go-to lawyer. I wish all my freelancers were this proficient!

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by Sarah on 31 Jul, 2018

I was very happy with the service Charlotte provided. She was both professional and knowledgeable and I wouldn't hesitate to use her again.

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by Philip on 30 Jul, 2018

Clear advice, Charlotte really took time to understand the business model, thank you.

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by Caleb on 30 Jul, 2018

Charlotte was excellent to work with and answered all the questions I had in a prompt manner. I definitely recommend her!

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by Ewan on 17 Jul, 2018
  • Hired Charlotte for: confidentiality agreement (NDA)
  • Verified client Verified Lexoo client

Charlotte was very attentive and produced the service required in the agreed time frame. I would certainly hire Charlotte again for any future work we may require. Highly recommended.

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by Lynsey on 16 Jul, 2018

We hired Charlotte to help us with our website ts and cs and privacy policy. She delivered on time and really efficiently and was really responsive to any queries we had for her. She was really great to work with and extremely approachable.

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by Arek on 24 Jun, 2018
  • Hired Charlotte for: confidentiality agreement (NDA)
  • Verified client Verified Lexoo client

Great communication, very quick and efficient service. Highly recommend!

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by William on 21 May, 2018

Very knowledgable and great to work with.

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by Jason on 17 May, 2018

Really enjoyed workIng with Charlotte, thank you for an excellent service and job.

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by Siavash on 17 May, 2018

It was great to deal with Charlotte, very responsive and informative. Would certainly recommend her, particularly for small and start-up businesses.

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by Mikhail on 2 May, 2018

Charlotte was extremely adaptable to our fast-paced changes and helped explain the more complicated issues in very understandable terms

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by Jonny on 1 May, 2018

Charlotte was very easy to work with and provided us with great legal advice and documents. I wouldn't hesitate to recommend her.

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by Brian on 23 Apr, 2018

Charlotte is great to work with and her knowledge on contract law was fantastic. Charlotte help me with the new data protection law and I felt very confident with her. I feel that Charlotte is one of our team and I look forward to working with her again, and I know I will. I have already recommended her to a couple of people I know. Charlotte is considered and humble. I can't recommend her enough. A true credit to Lexoo. Thank you very much Charlotte.

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by Vanessa on 23 Apr, 2018

Excellent service from start to finish. Extremely helpful and knowledgable in the food industry.

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by Nicola on 23 Apr, 2018

Charlotte has been great, very efficient, great response to communication and sorted out my terms and conditions just the way I needed them for my graphic design business.

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by Jason on 19 Apr, 2018

Fantastic service right from the start. Friendly, very knowledgeable and delivered exactly when promised

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by Paul on 12 Apr, 2018

Very professional. Revised terms twice with no issues at all. Asked the right questions to cover the activities of my online business.

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by Tony on 4 Apr, 2018

Charlotte nailed the brief for our unique needs. We would happily recommend her to anyone.

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by Eddy on 28 Mar, 2018
  • Hired Charlotte for: supply contract
  • Verified client Verified Lexoo client

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by Alexander on 26 Mar, 2018

Very clear and practical. Thank you

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by Jonathan on 14 Mar, 2018

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by Sharon on 14 Mar, 2018

Charlotte was very responsive and professional. Very easy to talk to and deal with. I really appreciated the phone calls to go through every aspect of the work she was doing for me. I felt she really made an effort to understand my business.

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by Gerard on 8 Mar, 2018

Charlotte was timely, commercial and pragmatic. Thanks Charlotte!

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by Thomas on 22 Feb, 2018

Charlotte was very thourgh and was quick to answer are questions with great resolve. We would highly recommend Charlotte and hopefully use her brilliance again in the future.

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by Matt on 7 Feb, 2018

Awesome, this was much easier than what I expected. I had so many questions and they were all dealt with quickly and easily. Starting a company is difficult enough but with Charlottes help this particular challenge was dealt with quickly and professionally. I'd definitely use Charlotte again.

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by Luís on 7 Feb, 2018

Very professional and aware of every aspect and detail

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by Peter on 1 Feb, 2018

Good value for money services. My terms and conditions for my website was produced swiftly with no delays and was to a very high standard covering all aspects I had discussed with her. It was also clear that Charlotte had spent time researching my business before producing the terms as she had also covered other aspects that I wasn’t aware of.

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by Katerina on 30 Jan, 2018

Charlotte was really helpful with reviewing and updating our terms of service and privacy policy for our saas product. We had an initial call to talk through what we needed and then she got started! She also sped up getting the amendments made after a new customer asked for them sooner than expected. I'd definitely hire Charlotte again and recommend her!

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by Stephen on 30 Jan, 2018

We had a phone conference with Charlotte and explained what we wanted. Her price was good, and she turned around our T&C's in a few days. Would be happy to recommend to others, and will use her again.

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by Sam on 24 Jan, 2018

First time we've worked with a lawyer and Charlotte made it very easy. Really understood our business model and industry well and produced exactly what we needed

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by Paul on 24 Jan, 2018

Charlotte has been a pleasure to work with and I would highly recommend her!

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by Sager on 11 Jan, 2018
  • Hired Charlotte for: confidentiality agreement (NDA)
  • Verified client Verified Lexoo client

Massively satisfied with Charlottes service. Communication was efficient. Went over and beyond with the request. Will consider Charlotte again regarding future jobs for sure.

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by Eka on 5 Jan, 2018

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by Charlie on 4 Jan, 2018

Charlotte was fantastic! I have no legal know how and she walked me through all of it. I even had a few few quirky stipulations for my contract and she found legal grounds for them which was just amazing. I won't be going anywhere else for my contracts in the future, McConnell Law all the way!

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by Helen on 4 Jan, 2018

Excellent. Prompt reply and attention, thank you.

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by Adrian on 20 Dec, 2017

Charlotte was very efficient and fast with her responses and did the work required to a high standard. I would recommend her services to anyone and she was very good value too.

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by Ben on 18 Dec, 2017

Fantastic service. Quality legal documents supplied. Really glad I used Charlotte's services and happy I found her via the Lexoo website. All in all a 10/10 experience. Thank you, Ben

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by Ben on 15 Dec, 2017

Fantastic service. Well priced, thorough and quick turnaround.

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by Mathanraj on 30 Nov, 2017

Charlotte is one of the best lawyers I have worked with. She has always been touch through out the legal process and instructed us accordingly. Ambitious, easy-going and positive. I would highly recommend Charlotte.

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by Nadav on 22 Nov, 2017

Charlotte rocks :-)

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by Michael on 20 Nov, 2017

Very professional manner. Quick to appreciate the complexity of the brief. Efficient response time and excellent value for money. Highly recommended. Will definitely use for future projects.

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by Sam on 20 Nov, 2017

Charlotte was very helpful and patient with our needs!

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by Josh on 19 Nov, 2017

Excellent

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by Suzie on 9 Nov, 2017

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by Karen on 31 Oct, 2017

Charlotte is very professional, quickly grasps the brief and works quickly and closely until the job is complete. Very pleasant to work with also. Highly recommend.

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by John on 19 Oct, 2017

Charlotte was super helpful and reposnsive from the off. We did a call over Skype as I was in Dubai for 2 weeks. Once Charlotte had the info she needed the work was done very quick and to a high standard. It only took us a second draft to get it perfect. Very impressed and grateful for the guidance. Thanks Charlotte

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by Vanessa on 2 Oct, 2017

Charlotte was excellent. Very transparent with her costs and clear from the start. Didn't hesitate to make changes when required and a pleasure to deal with. Would recommend and use again.

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by Ashley on 27 Sep, 2017

Charlotte's service was both friendly and efficient - the job was completed to a great standard, in the time-frames required and for a highly competitive price.

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by Tim on 22 Sep, 2017

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by Philip on 7 Sep, 2017

Spot on. Wish all lawyers were like her.

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by Jenny on 30 Aug, 2017

Charlotte was amazing and I highly recommend her. She was quick at responding, answered many questions I needed before giving the green light and did the work at a high standard that I can now use for my clients moving forward.

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by Stacie on 24 Aug, 2017
  • Hired Charlotte for: licence agreement
  • Verified client Verified Lexoo client

Charlotte delivered the contracts that I needed for my start up. While she was not completely familiarly at first with some of the terminology, we were still able to work through it all and I feel confident about the final product - the contracts - that are so important to my business model.

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by Clint on 20 Aug, 2017

If you're looking for a lawyer, Charlotte is definitely the one you should be working with! Quick, professional as well as competitive pricing! We'll be working with her on the long term!

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by Nilema on 17 Aug, 2017

I have worked with Charlotte for over 7 years, she is commercial, pragmatic and always great value for money. She is very well liked by my business colleagues, incredibly user friendly and a delight to work with. I have no hesitation in recommending her for commercial contract work.

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by Liz on 3 Aug, 2017

I asked Charlotte to draft me some terms & conditions for my company. She did an excellent job and explained everything as she went along. Excellent communications and timely delivery. Good value for money. I would certainly use her again should I need any further work of that nature undertaken.

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by Sahil on 14 Jul, 2017
  • Hired Charlotte for: service agreement
  • Verified client Verified Lexoo client

Service was timely and documents were to specification. Charlotte provided us helpful advice of what to include in our contract and included multiple iterations.

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by Karen on 10 Jul, 2017

Charlotte listened to what I needed for my new company and completed the work promtly.

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by Eddie on 5 Jul, 2017

Fantastic Charlotte did a great job and a pleasure to work with.

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by John on 5 Jul, 2017

Our business, manufacturer and multiple service provider trading under multiple commercial trade terms. From first draft it was obvious at the level of skill and knowledge used to pull together a cohesive meaningful terms and conditions of sale whilst also providing our customers with clarity and removing ambiguity that may exist when using multiple terms. Charlotte provided Quality of Service, Responsiveness, value for money and so much more...

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by Mihaela on 3 Jul, 2017

Satisfied with the service

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by Robin on 29 Jun, 2017

Outcome was fab, very good communicator, would certainly recommend.

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by Dr Elizabeth Hill on 23 Jun, 2017

Charlotte responded really well to our requirements and was there for quick legal guidance. Due to our changing situation, Charlotte was able to adapt to our needs quickly. Great job - Thank You. Dr Elizabeth Hill, CIO Crayfish International Ltd

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by Tom on 20 Jun, 2017

Charlotte was fantastic from start to finish. Was really thorough in going through my requirements and coming up with additional areas that I hadn't thought of. She was quick in returning my emails and the cost was very good indeed compared to the other four quotes I had obtained. I have recomended Charlotte to my colleagues and will continue to use Charlottle in the future.

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by Robert on 8 Jun, 2017

Charlotte was superb ,great advice and will be using again for all commercial law in the future . Exceptional level of service very happy.

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by Daniel on 11 May, 2017

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by indy on 4 May, 2017

Charlotte was very helpful and responsive. She gave some very good suggestions and advice before carrying out the work. She took time to understand our needs and provided several quality pieces of work. I definitely recommend Charlotte and would return in the future.

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by Chris on 21 Apr, 2017

Charlotte has been brilliant. She helped me to work out what I needed as I wasn't sure. The terms and conditions are perfect for my startup business. Thanks again.

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by Nuno on 19 Apr, 2017

I hired Charlotte for a contract review and the experience was nothing less that fantastic. Charlotte was patient and cleared all my doubts and questions. She was also always available. Her review and advice was concise and appropriate. I definitely recommend Charlotte's work.

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by Hayley on 10 Apr, 2017

Charlotte was very easy to work with, very knowledgeable, helpful and provided everything back to me in a very timely manner. I will certainly be working with Charlotte again when other requirements arise and wouldn't hesitate in recommending her.

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by Feng on 20 Mar, 2017

The lawyer was very knowledgeable and the service was fantastic.

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by Sami on 14 Mar, 2017

Took the time to understand our needs and made sure that we didn't miss anything out by suggesting additions and providing a supplementary document at no extra cost.

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by Ben on 14 Mar, 2017
  • Hired Charlotte for: agency agreement
  • Verified client Verified Lexoo client

I agreed with Charlotte to create a new agency contract for my company. After working with her, I cannot recommend Charlotte highly enough. For an excellent price she did everything and more that I could have asked for, as well as going above and beyond to explain new laws coming into play in 2017 which would have affected the contract. I needed something quite specific and new and she delivered it with no problems at all.

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by Walid on 8 Mar, 2017
  • Hired Charlotte for: confidentiality agreement (NDA) service agreement
  • Verified client Verified Lexoo client

We were very happy with the advice as well as the service. Highly advisable.

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by Joshua on 3 Mar, 2017

Excellent all round! Thank you

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by Tom on 10 Feb, 2017
  • Hired Charlotte for: service agreement
  • Verified client Verified Lexoo client

Charlotte understood our requirement for a specific Software as a Service agreement and from our very sketchy brief delivered an extremely professional document which we can use with all our clients going forward. This was the first requirement for legal services for our new company and we will, without doubt, use the exceptional service that McConnell Law provides for all our future requirements. Many thanks Charlotte.

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by Sue on 10 Feb, 2017

Charlotte was so helpful and got the job we needed done very quickly. Wouldn't hesitate to use her services again.

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by Tobias on 7 Feb, 2017
  • Hired Charlotte for: affiliate agreement
  • Verified client Verified Lexoo client

Everything requested was done and a high quality and with great communication. Would hire again.

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by Kirsty on 31 Jan, 2017
  • Hired Charlotte for: service agreement
  • Verified client Verified Lexoo client

She was excellent. Very communicative, worked with me until I was completely happy, and helped me with additional advice. I would have no problems recommending her.

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by Stephanie on 19 Jan, 2017

Charlotte is well equipped with professional knowledge and understood our requirements well. She actively communicated with us and provided good suggestions to the legal documents we required, and with quick turnaround time. A very nice experience working with Charlotte and highly recommended!

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by Daniel on 11 Jan, 2017

Quick expert advice at a great price.

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by Sam on 5 Jan, 2017

Very helpful and responsive.

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by Helen on 24 Dec, 2016

Charlotte provided a very thorough service. She was easy to contact and generally responsive. Much better value than the high-street quotes provided.

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by Alena on 21 Dec, 2016

Charlotte was great. Friendly, helpful and reliable. Highly recommended.

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by Zulfiqar on 19 Dec, 2016
  • Hired Charlotte for: licence agreement
  • Verified client Verified Lexoo client

Charlotte did an excellent job on a licensing agreement I was working on. She was very flexible and was able to make meetings which were in different time zones and was available on call. Her efforts were very much appreciated and her communication was very clear

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by Ana on 12 Dec, 2016
  • Hired Charlotte for: service agreement copyright
  • Verified client Verified Lexoo client

Really helpful, patient with my unfortunate delays in responding, highly professional and experienced. Definitely a point of contact for the future.

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by William on 6 Dec, 2016

She was very flexible to meet my needs. I needed to speak to her out of office hours and she was very accommodating. She understood the needs of my business and therefore wrote an excellent T&C and privacy policy.

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by Joe on 1 Dec, 2016

Charlotte was excellent - understood our requirements clearly and delivered the various pieces of work quickly and to a high standard. Would recommend.

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by Benno on 30 Nov, 2016

Extremely pleased I chose Charlotte for this project; she provided extremely quick copy, with concise questions. She has an approachable, friendly manner. Highly recommend.

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by Alexander on 29 Nov, 2016

Great service, very helpful and would recommend to anyone.

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by Russell on 29 Nov, 2016

Great service, thanks very much. Did everything that i asked!

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by Maria on 27 Nov, 2016

Thank you Lexoo for helping me find Charlotte who was helpful and reliable from start to finish. Really happy with the Professional and friendly service I received. Charlotte I hope to do business with you in future. Would recommend to you all.

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by Martin on 17 Nov, 2016

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by Tom on 14 Nov, 2016

I highly recommend Charlotte, she was great. She understood what I required, communicated well and delivered above expectations.

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by Caroline on 2 Nov, 2016

Charlotte was excellent, I'm so glad I hired her for the job. She was responsive and detail oriented and completed the job quickly and thoroughly. In some ways it was more complex than I anticipated, and in my opinion she went above and beyond my expectations. Thank you!

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by Justin on 1 Nov, 2016

Great, I got exactly what I needed. As well as the drafting and writing, I got a value-for-money service. Not just in cash terms (although Charlotte's quote was the lowest) but also in advice in approaches to make my T&Cs enforceable, should the need ever arise.

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by Scott on 1 Nov, 2016

Charlotte is very professional and quick to respond and complete. She provides great value and I highly recommend her.

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by Bogdan on 24 Oct, 2016

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by Poul on 21 Sep, 2016

Charlotte was easy to work with and very fast at understanding my issues.

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by Adam on 21 Sep, 2016

Charlotte provided an excellent service. Easy to communicate with , prompt and knowledgeable. We are a software company and due her background and experience she was especially helpful drafting both B2C and B2B agreements. ( End user and development licences/ terms and conditions, privacy policies, NDA's). Adam Qureshi - Operations Manager Netduma Ltd

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by Alireza on 26 Aug, 2016
  • Hired Charlotte for: confidentiality agreement (NDA)
  • Verified client Verified Lexoo client

great and quick responses, good value for money

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by James on 25 Aug, 2016

Charlotte is absolutely fantastic. Amazingly helping and covered the basics as well as going above and beyond. I'd definitely recommend Charlotte and Lexoo.

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by Josef on 18 Aug, 2016

Charlotte is a very competent and responsive lawyer who understood my business needs from the very start. She is very approachable and easy to deal with. She did a great job and provided separate Terms, Privacy and Cookie Policies, adapted to include all of the special provisions I needed through several document revisions. I am very happy to recommend her and would certainly use her again in the future.

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by Rochelle on 18 Aug, 2016

Great value for money , replies quickly . Carried out work professionally . Very good for my business . Thank you Charlotte

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by Geoffrey on 21 Jul, 2016
  • Hired Charlotte for: confidentiality agreement (NDA)
  • Verified client Verified Lexoo client

Charlotte, Was very quick to respond and gave great advice that was very useful.

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by Victor on 20 Jul, 2016

Charlotte was very helpful and gave precise information on the contract I needed to be signed. Would definitely recommend her

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by Sam on 20 Jul, 2016

Quick response. Timely and great work. Thank you.

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by Hadrien on 19 Jul, 2016

Great responsitivity, very good price. Good experience overall and very good advices given the very specific nature of my business. I would recommend to be more detailed in the sales process as I felt a little bit lost in the delivery of the outcome.